Information Display System, blessing in disguise?

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It was a unique experience when I visited our Passport Seva Kendra for renewal of my passport. As like every one of us generally feels bit odd going to a government office for getting a work done, I also had a similar mindset. And that is because already I had some bad experiences in government offices.

However, the moment I entered the Passport office premises, I felt as if I have entered a standard software company with an attractive infrastructure in the heart of Silicon Valley of India. Though there was no dearth of applicants allotted on the day of my appointment, one could easily notice that, the process started in a very well disciplined manner with adequate guidance from the staff members.

One thing that struck my mind is that, even after having so many applicants, how is it that there was no big hue and cry. You won’t believe every process was happening automatically in a sequential and orderly manner without any hindrances.

One thing we cannot ignore that the officials were very cooperative, but still it is not so easy to control such a huge crowd in a limited space with a limited staff & well defined time.

For my surprise, I noticed a very interesting device that actually was playing a vital role in crowd management and it impressed me a lot. Can u guess it?

It was nothing but the Display Systems in the form of TV sets. These TVs were just displaying the unique id no. that was assigned to the applicants at the time of registration. The numbers were being displayed and flashed few times for the customer to take notice of the change indicating the applicants where to proceed next as a part of the workflow. So everyone was eagerly & attentively looking at the TV screens to see if their application number is getting displayed so as to proceed for the next step. The display screens were positioned so well and synchronized to each other in such a way that everyone could see properly with the latest updates after completion of each process on an individual basis. Obviously with such a well-oiled system in place, there was not any any chaos or mismanagement.

It is true that almost half day has gone to get the entire process done but still it was a good experience, as there was no unnecessary wastage of the applicant’s time, no confusion, and not much of the regular crazy unwanted scenes in the hall.

This made me realize the power of an effective information display system which can be very helpful in managing big crowds in public place like railway stations, airports, hospitals etc. This could be all the important in case of hospitals where not only crowd has to be managed effectively, but a good amount silence also has to be maintained in the premises.

The above scenario is more suitable for a dynamic kind of information display and these could be even be used for service/product promotions etc.,

Today Bangalore based decade old Spigot Software has been an efficient solution provider several products in healthcare & HR space, has a very efficient Information Display Software/System that can be used in various scenarios described above. The software product facilitates its clients with a variety of display options that the customer may be looking for. The best part of this solution Spigot Software provides to any customer is that they provide specific customer related customizations, even though they are a product oriented company.  In other words Spigot Software always takes a customer centric approach and help them to translate their vision into reality.


The writer is a Marketing Evangelist@Spigot Software


Never Thought Getting ill can be a Pleasant Experience

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It was a completely unexpected event as I had been a victim of this chicken pox in my childhood and most of us believe that it only happens once in a lifetime. Doctors are also witnessing more and more patients who became victim more than once which actually clears the smog of misconception what we are having from a long time.  But my recovery was quite fast compared to the typical or usual time needed. The credit obviously goes to my family, the way they have taken care but also cannot deny the role of the doctors whose suggestions were quite useful. Though they made me to do a lot of tests like Blood test (CBC), Dengue test etc., however, nothing surprising came out in reports as everything was normal. Now I would like to share few things about the service provider, which I experienced as a patient. I hope you understand that service provider is no one else than hospital authority itself.

I chose a prominent well liked hospital of the city. Though my expectation was not much positive as for me all hospitals are more or less like the same, but, the service that I got has changed my perception forever. Actually hospital has not much role to play in fighting with chicken pox as it is more a kind of medication process but still their involvement cannot be ignored. The day I stepped into the hospital for consultation and doing tests, I was just praying that the processes may get complete within the same day instead of spending another day in hospital. But I was astonished to see that all the consultations and tests got over by afternoon itself along with the test reports in my hand, this in spite of having so many patients in queue. I observed that the receptionist was using a system which was assisting her a lot. She was quite cool and calm and was guiding each and every patient accurately, addressing all their queries without any feeling of burden & discomfort. Hardly any patient had to be there in the hospital for more than 2 hours, especially, for those who came for consultation and tests only. One more interesting thing I noticed is that, since it was my first visit, I had to register with all my details at the front office and once I was done with my registration process they provided me a system generated Unique ID no.  They told with this ID no. they can track all my past records, transactions, bills, reports and almost every clinical data at any point of time. And in future my any activity related to hospital will be tracked with the same ID no. and this really helps the doctor to do the diagnosis in a much better way, as he can access all previous records and reports in a single click. This impressed me a lot and gave me a confidence after getting scared to see myself in mirror as my whole body was covered with reddish pimples.

Hey , one interesting thing to share with all of you.  I started getting alerts in my mobile on behalf of my hospital. You must be thinking these are general alerts which everyone gets after visiting or registering in a hospital. You won’t believe these alerts were reminding me to take the specific medicines as per the time schedule given by my doctor. It was notifying me regarding my next appointments with exact date and time. Not only that it was also acting as a dietician suggesting the suitable diet on regular basis and giving timely reminder when to take what. These all were system generated alerts but it was more or less behaving like my mom. Can a man-made system be so caring that you never feel alone even in case there is no one with you?  It’s true that I am a bit negligent about taking care of myself but the system made me to take things seriously and not casually when it comes to get cured.

On the first day itself I bought the set of medicines prescribed by the doctor from the hospital pharmacy which was enough for 2-3 days. After 3 days the doctor suggested me over phone to continue with the given set of medicines for another 7 days. I was just thinking to whom I will say to bring my medicines as I was not in a condition to go out. In the mean while I thought of checking with the hospital pharmacist about the availability of the stock before sending anyone. The moment I called him he just asked me my Unique Id no. issued by the hospital and then he checked my details in his system and got to know the last set of medicines taken by me. He checked the stock availability along with its expiry within a fraction of second using his system. I felt it must be some sort of Pharmacy Management System that has encouraged the pharmacist to provide some extra service like home delivery. He then asked me if I need the same set of medicines and confirmed my address for home delivery and by another 1 hour the medicines were at my doorstep. I was just overwhelmed by their smart work and the kind of service they were providing. One thing I understood that they are having a robust system that is playing a pivot role in their entire hospital administration.

So finally I enquired the receptionist to find out the reason behind such an integrated & synchronized system with such an active, fast & energetic working manpower. She told that recently they have installed a Hospital Management Software with multiple modules in it. She also gave me an overview of the scenario prevailing there before the solution was introduced and it seemed to me very messy and crumbled as per the explanation giver by her. This software changed their entire working style as it was package of no. of solutions like Front office management, billing management, Inventory management, Blood Bank management, Pharmacy management, Ambulance Management, and lot more.

So this was an experience that taught me a lot of things and changed my perception towards hospitals and clinics. We cannot brush every hospital with the same paint and with the changing market dynamics the healthcare industry is molding itself with the latest trends gaining competitive edge. Every time I use to curse myself for getting ill but for the first time I felt my illness might have caused some frustration for few days but gave me a very pleasant experience especially with a hospital that I never imagined.

Spigot Software is one such technology player which is continuously catering to the technological needs of these hospitals as they understand their challenges and pain areas and helps them translate their vision of providing a cost effective premium service into reality. Spigot Software boasts of an expanding portfolio of software products that includes but not limited to a full-fledged Hospital Management System, Pharmacy Management System, Blood Bank Management System, E-prescription/EMR, and many more.


The writer is a Marketing Evangelist@Spigot Software 

Make your Employees Happy and let them make you Happy

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I found some of my friends working as HR managers in some small companies to be very much stressed especially in the last week of a month. For most of the professionals, this period will be a hectic period and specifically if they are processing all the records manually, it could be a nightmare. And this continues further even after a week of salary disbursal running into several issues on pay slips, deductions, reimbursements, arrears etc. Definitely any one can understand the situation, and easily guess that it is the payroll time. However, if you observe, comparatively my HR friends working for medium to big companies are relatively cool in spite of the employee strength being higher in these companies.

Just casually I started speaking to my friends on this matter & tried to understand their point of view. I realized that those working in small companies are overburdened with too many tasks and they handle it manually. Definitely, a good automation solution that takes care of the complete HR/Payroll workflow is usually present in big companies.  So how exactly can an HR solution create such an enormous impact on the employees working style? Let us do some brainstorming.

I can analyze it very well taking my organization into consideration where we are using full-fledged HR Management Software solution developed by our own internal team. I can feel its importance, mainly, because hardly my HR hardly interacts with the employees on the above mentioned issues, as we do not have many to represent at all.  So it is quite clear that the HR’s engagement with each employee for these issues is very less which actually saves a lot of time and energy. That is why I never found them too much stressed due to workload though they will be quite busy with their other core activities. Moreover the workflow or the entire system becomes so uniform that things happen automatically without much effort. And, since it is a centralized platform everything is quite transparent. This actually inspires the HR team to do more of employee motivation activities and motivate/encourage the employees to showcase their talents and skills. So it is not only the HR who is benefited but the entire employee situation that improves.

Now, if I compare with a company which manually handles all their HR activities, then I can clearly imagine the only thing that can rescue them is the mail system and it becomes a lifeline for them. If any fault happens with the system or mail server then everything gets stuck and this can lead to a severe crisis. So obviously the pressure on HR will be too high and as the month end approaches this pressure also gets transmitted to the finance team for the payroll process. Even the top management gets distracted from their core activities as both HR and Finance are two important pillars for any organization and they are always under pressure like this. Moreover the management needs to completely rely or depend on HR department for any information or reports related to employees like their details, leaves, attendance, salaries, performance etc. This actually affects the business from a broader prospective.

Nowadays with so many government rules and regulations the HR processes have become more complex, especially with more & more statutory compliance & reports needed, ultimately resulting in a highly pressurized & overworked HR function. So a smart decision to shake hands with Information Technology can bring in a sea change in the entire system. Human Resource Management System (HRMS) software is one such gift of this IT revolution that has helped the enterprises to translate their vision into reality.  It has created smooth workflows across the organization by making them to come out from their traditional mindset and to think beyond their limits. This has made businesses to concentrate on their core business activities rather than resolving every day HR crisis.

Spigot Software a decade old software company based out of Bangalore, has taken a step forward by bringing its in the market to facilitate the enterprises or startups to focus on their core business and let Spigot’s software manage their HR processes. With its web/cloud feature, it enables the organizations to access the solution from anywhere irrespective of the location, employee size. And its plug and play modules give the customer a free hand to choose the modules as per the requirements of their organization.

So in conclusion, the earlier we make a transition to the newer technologies available and utilize the complete benefits of workflow automation, the sooner organization will reap benefits in terms of focusing on the core business needs of the organization.


The writer is a Marketing Evangelist @Spigot Software


Key 4 situations that irritates your patients like anything

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Every one of us would have been a patient at least once in our lifetime. Just joking… I know it cannot be “once”. This is a moment when we need someone who can feel our problem and can bring us out from that as soon as possible. We actually become a baby who needs a mother to take care and understand our situation and needs. Sometimes we even loose our patience and start behaving like a stubborn child. This is not our fault in real sense, the situation becomes such that such things are bound to happen like that.  Moreover if the patient & their relatives face some unwanted situations because of some kind mismanagement from the hospital authority, then, things actually go terribly wrong. That is the reason any patient thinks multiple times before approaching or getting treated/admitted into a hospital.  The patient usually has few parameters for the selection of a hospital available at his/her disposal.  Mainly Diagnosis & Quality of treatment at the top, a well-managed hospital administration, sufficient infrastructure, staff friendliness to name a few other important parameters will be evaluated by the patient.

Here I would discuss few facts that actually disturb a patient after going through a treatment session in a hospital or clinic.

Long Waiting Time

This is a real irritating moment for any patient. This also creates a kind of frustration and sometimes we even loose our temper. Long queues can be justified if a patient goes without appointment. However, even after taking appointment, if we need to wait too long, then, anybody will lose patience.  Nobody denies the fact that in our nation patients are comparatively much more than the number of doctors we have, but, still with some basic management tactics, we can very well manage this sort of challenges. And this organizational skill can be enhanced further with the support of Information technology. For e.g a Front office Management System where front office activities like scheduling appointments, patients’ registration etc. can make the workflows faster and smoother. This will drastically reduce the patient’s waiting time and also unnecessary crowding within the hospital premises.

Payment Processing

This is another sensitive matter which if not managed systematically & transparently can invite unwanted quarrels and unpleasant scenarios in the hospital premises.  This is the time when patients or patient’s near and dear ones are in a mindset of arranging funds as much as demanded from the hospital authority towards the treatment and where there is no scope for any negotiation. So in such a sensitive environment, if some indiscipline or anomaly happens with the process, then, it can really frustrate or irritate the patient & the ones who are close to him. So it is better to deploy a system dedicated for this purpose rather than following a manual process. Here also IT can play a very smart & vital role in making things smooth and faster as like a billing system generate outstanding or paid bills without any delay. This becomes more important when a patient has paid good amount in advance for the treatment and is caught unawares at the time of final bill. Therefore, again an IT system that provides facilities for generating provisional bill on the fly, these kinds of situations at the end can be completely avoided, and definitely the patient would be better communicated with complete transparency.

Facility Mismanagement

This is another heavyweight service management that can be quite challenging in terms of fulfilling patient satisfaction to the utmost.  A slight negligence can create a complete ugly impression for the entire hospital organization. This comprises of the basic activities like laundry management, ward management and dietary management. So from the words itself we can make an idea about the activities. As like changing the beds, cleaning the rooms, managing the house keeping team, allocating the needed wards as per availability, making sure that the wards are ready to occupy, supplying diet based food that suits the patient and so on. So these are quite serious tasks that just need to be managed effectively or else it can make your patients furious & helpless.

Similarly as discussed above IT has a major role to play here also. HOW?  The above mentioned tasks can be very well accomplished without delay and without any mismanagement using the readymade modules available in market like the Laundry Management system, Ward Management system etc.

Stock Deficient Pharmacies

For any patient admitted in a hospital the first preferred choice for buying medicines is the hospital pharmacy as they are quite easily accessible within the premises. So the patient will never think of going out which in turn gives an opportunity for the hospital authority to make additional revenue. However, sometimes these opportunities are lost just because of inappropriate management. That results in unavailability of necessary drugs, more and more expiring drugs, malpractices or unethical activities by pharmacies, because of improper monitoring etc. This finally creates a blurred image of the hospital administration in the eyes of the patient. So an efficient Pharmacy Management Software would overcome all these issues and hospitals can definitely can make the administration more efficient and smart to avoid such unwanted situations.

Spigot Software a well-established decade old IT solutions provider that has been catering to the IT requirements of healthcare industry can be a right choice to address the above challenges. They have a highly experienced management and a team of dedicated professionals and are located in the IT city of Bangalore. Spigot Software’s product portfolio includes but not limited to an end to end Hospital Management System, Pharmacy Management System, Blood Bank Management & Laundry Management System.

There can be lot more challenges or concerns that can be the cause for patient’s dissatisfaction but I tried to point out the ones which I as a patient will be more concerned about. And when each of us experience such situations, then, only we realize or feel the pain or cause of a patient’s dissatisfaction. And for every such challenge there is a solution available somewhere, only thing is how much we are aware and adaptable or open for that. This also reflects our mindset whether we restrict ourselves to our traditional process or can become bit smarter to bring a smile on to our patients. Let us embrace newer technology and help in handling transparency & accuracy of information in a great way.



The writer is Marketing Evangelist @Spigot Software

Fake Medical Bills- A black hole in the Healthcare industry


Few days ago I visited a hospital in Pune and  by chance had a chat with a patient . The patient made me to cry as he was struggling to arrange funds for the treatment of his young kid fighting with Cancer and it was a quite big amount. I offered him some amount which was a bare minimum or negligible compared to his requirement and suggested him to look for some NGOs that helps in fund raising for Cancer patients and consoled him to have faith  in God. I  was fully upset for the whole day thinking about such people across us.

The next morning I was shocked to read a newspaper article which was about the misappropriation of government funds in crores in the form of fake medical bills. It was a case of government hospital that diverted the allocated funds which was actually kept for procuring medicines and various other medical equipment for BPL(Below Poverty Line) patients. Moreover It was done with an intention to clear some fictitious bills of last fiscal. This made me more frustrated thinking about the current messy situation that have not even spared the healthcare industry.

Can there be any solution to improve this situation? This may not be so easy as it needs to be transformed from the grass root level of our system.  But still some smart efforts may play wonders who knows.. I hope you can guess. I want to draw your attention towards the Information Technology that has brought a revolution not only in our nation but across the globe.

Today some private players are offering bunch of  IT products for healthcare units that not only  makes their workflows easier and quicker but also restricts any form of anomalies or malpractices to take place. Though it may not give a guarantee to make an environment corrupt free but still to great extent it can create an impact as it may not be easy to generate computerized fake bills or manipulate the existing bills thereby making the whole process accurate & transparent.  Moreover any kind of activity with the software application will reflect to one and all linked with the application. In addition to this for every action some sort of impression or proof will be left behind within the system. So it becomes easy to track or identify the culprit.

Spigot Software  offers a complete suite of Healthcare products or what we say a full -fledged Hospital Management System (Hospital Information System, HMS, HMIS, HIS) with a very detailed and elaborate Billing module for hospitals and clinics of any size. It’s a decade old well established organization with a highly experienced management and a team of highly dedicated professionals based out of Bangalore.

So to conclude whatever be the strength or capability  a technology  may be having, until  and unless our attitude and mindset is not in the right track nothing can change in this world and for our every wrong step others will have to suffer unnecessarily.


 The writer is a Marketing Evangelist @Spigot Software


Is Healthcare Industry Ready to Enter the CLOUD?



Once in a life time every father does a tremendous research to explore the best hospitals within their budget. I hope you can guess the situation. This is the moment when somebody is entitled with the designation of “Dad”. As like an aircraft needs a solid runway for landing much the same a baby deserves a right hospital for its advent. In our life we might have taken lot of decisions casually but at this point it becomes a challenge to discover the best health care unit for our next generation.

The hospital management can assure a guaranteed quality service only when its administration runs smoothly with its complex processes completely synchronized. That’s where a Hospital Management System Software comes into play.

The healthcare industry has traditionally been considered to be a slow adopter of technology. With the recent studies and some preliminary assessments of the various hospital functions it has been found that most healthcare organizations are still in the 20th century mindset, as they depend on workflows that consist of paper medical records, duplicate tests, film-based radiological images, handwritten notes, fragmented IT systems, and silos of information that anyhow gives invitation to uncontrolled revenue leaks, pilferages and more generally losses. This is really a serious matter that cannot be just ignored. To make it more complex, this scenario described above is prevalent in most of the health care setups. What I mean to say, the health care setups are slowly adopting technology and if at all some adoptions are going on or has happened, it is mainly in the urban centers.

However, it is to be noted that the scenario is drastically different in rural India which accounts for over 70% of the population, there; the hospital lacks even the basic infrastructure. This means that the doctors, nurses, administrators, and other personnel working in the rural hospitals are not exposed to new advances of IT at all, as opposed to their counterparts in the major cities. Can you believe this?

This brings to light the wide range of opportunity areas where these functions that have the potential to get automated and controlled seamlessly by the various modules of a Hospital Management System Software. This proposition becomes more interesting in the current context of technological advancements, the automation solutions can be made “Cloud Enabled” with the software being available at any point of time and that can be accessed from anywhere, making the system more efficient and less human intensive. This solution will definitely include the basic administrative functions like patient enquiry, appointment & scheduling, registration, ward management including discharge, billing, laboratory management, management information system reports, HR management like leave & attendance / payroll, communication (SMS, Email and online), procurement and Inventory Management, Ambulance Management and so on.

In addition, solutions like automation of prescription, tagging a patient’s record to a particular investigation report, images, videos etc., can be a part of overall scheme of automation. Furthermore with the automation of the entire gamut of activities in a hospital, will definitely improve decision making, capacity planning can be done in a better way, less time to retrieve the history of medical records of a patient and thereby creating high patient satisfaction. These heavyweight features will really create a huge and a positive impact in this entire industry.

One big benefit that cloud enabled Hospital Management System Software provides is that, it helps the hospitals and healthcare providers to use the applications, hardware, and services on a “Pay Per Use” model, which allows them to avoid heavy capital expenditure on buying and deploying expensive technology. This is something that really justifies the attraction towards cloud.

By the way the good news is the government seems to be quite serious this time as they are working hard and making sustained efforts in collaboration with private players to create uniformity in healthcare technology adoption. They do believe that Healthcare has become one of India’s largest sectors in terms of overall patient reach & satisfaction, revenue generation and employment. Therefore, it becomes imperative to modernize the healthcare automation software with the changing market dynamics.

Few major hurdles have to be made sure that they do not exist anymore, if any of the latest advances in Cloud & Mobile Space has to be successfully utilized. The availability of high speed network bandwidth & uninterrupted/clean power supply will be the key to success of these advents in the technology space.

Another major hurdle that comes across before embarking on any large-scale cloud initiative is to facilitate healthcare professional with an appropriate training tailored according to the needs of the users to adopt the technology at a faster pace. And it is quite important in order to take the entire ecosystem into confidence to make the usage of these new technologies smooth & successful.

India’s competitive advantage lies in its large pool of well-trained medical professionals. India is also cost competitive compared to its peers in Asia and Western countries. The cost of surgery in India is about one-tenth of that in the US or Western Europe. This is something we should really be proud of and to enhance this strength in the right direction would definitely be the main goal. Therefore, Information Technology with Cloud Adoption can be the game changer creating a transformational shift in the healthcare industry.

Therefore, to conclude, unless and until we change our mindset to adopt ourselves with the upcoming trends and the latest technology, we will have to keep struggling with our day to day challenges that will restrain our capabilities to provide a cost effective quality service.

And it is not the only responsibility of the government or private institutions alone to bring about a change, every one of us are equally responsible to make use of this technological marvel to create great benefits to the industry and a great patient satisfaction.


The writer is a Marketing Evangelist @ Spigot Software.



ASHWA by Spigot – One of a kind HMS

The healthcare industry is booming. With advancements in the medical field bringing hope and saving lives in millions, it can be envisaged that the future of healthcare industry is nothing but bright.

With innovations in the medical field, the hospitals are also bracing themselves with new technologies. There is an imperative need to ease out managing hospitals and on functioning of all its arms in tandem. With technical advancements in the hospital management systems (HMS) taking a huge stride, the overall running of the hospital, in general, is becoming more transparent and user-friendly.

However, choosing an easy to use end-to-end hospital information management system for healthcare is not an easy task. The HMS must be reliable, robust and scalable. Moreover, it has to be user-friendly.

Spigot Software is a leading solutions provider for the Healthcare sector with an enviable track record of serving many satisfied customers that include hospitals, nursing homes, polyclinics and private practitioners.  Spigot Software’s HMS is based on latest technologies, is web-based and user-friendly.

ASHWA, Spigot’s star product is loaded with the latest technical capabilities which is designed for seamless use at multiple branches and multiple locations. This provides flexibility at the organizational level.

ASHWA has been designed with highly scalable architecture that is based on Microsoft technologies. It is completely browser based, well-defined and secure with three level architecture. Being web based gives it the added advantage to integrate with other third-party software and applications.

ASHWA comes in three variants: Standard, Advanced and Enterprise, which have features like Front Office, Nursing, Billing, MIS Reports, Administration, Patient Communication, Laboratory Information System and many more. The features are well integrated and are highly scalable. Moreover, the higher variants of ASHWA i.e. Advanced and Enterprise have additional features like Pharmacy, Inventory, Electronic Medical Records, Image Audio Video Archiver, Blood Bank Management and so on.

With a robust HIS like ASHWA in place, the medical organisation is bound to benefit immensely and poised to become a very dynamic and agile organization. With the best state-of-art Hospital Management System, there is huge scope for a faster return on investment.