Key 4 situations that irritates your patients like anything

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Every one of us would have been a patient at least once in our lifetime. Just joking… I know it cannot be “once”. This is a moment when we need someone who can feel our problem and can bring us out from that as soon as possible. We actually become a baby who needs a mother to take care and understand our situation and needs. Sometimes we even loose our patience and start behaving like a stubborn child. This is not our fault in real sense, the situation becomes such that such things are bound to happen like that.  Moreover if the patient & their relatives face some unwanted situations because of some kind mismanagement from the hospital authority, then, things actually go terribly wrong. That is the reason any patient thinks multiple times before approaching or getting treated/admitted into a hospital.  The patient usually has few parameters for the selection of a hospital available at his/her disposal.  Mainly Diagnosis & Quality of treatment at the top, a well-managed hospital administration, sufficient infrastructure, staff friendliness to name a few other important parameters will be evaluated by the patient.

Here I would discuss few facts that actually disturb a patient after going through a treatment session in a hospital or clinic.

Long Waiting Time

This is a real irritating moment for any patient. This also creates a kind of frustration and sometimes we even loose our temper. Long queues can be justified if a patient goes without appointment. However, even after taking appointment, if we need to wait too long, then, anybody will lose patience.  Nobody denies the fact that in our nation patients are comparatively much more than the number of doctors we have, but, still with some basic management tactics, we can very well manage this sort of challenges. And this organizational skill can be enhanced further with the support of Information technology. For e.g a Front office Management System where front office activities like scheduling appointments, patients’ registration etc. can make the workflows faster and smoother. This will drastically reduce the patient’s waiting time and also unnecessary crowding within the hospital premises.

Payment Processing

This is another sensitive matter which if not managed systematically & transparently can invite unwanted quarrels and unpleasant scenarios in the hospital premises.  This is the time when patients or patient’s near and dear ones are in a mindset of arranging funds as much as demanded from the hospital authority towards the treatment and where there is no scope for any negotiation. So in such a sensitive environment, if some indiscipline or anomaly happens with the process, then, it can really frustrate or irritate the patient & the ones who are close to him. So it is better to deploy a system dedicated for this purpose rather than following a manual process. Here also IT can play a very smart & vital role in making things smooth and faster as like a billing system generate outstanding or paid bills without any delay. This becomes more important when a patient has paid good amount in advance for the treatment and is caught unawares at the time of final bill. Therefore, again an IT system that provides facilities for generating provisional bill on the fly, these kinds of situations at the end can be completely avoided, and definitely the patient would be better communicated with complete transparency.

Facility Mismanagement

This is another heavyweight service management that can be quite challenging in terms of fulfilling patient satisfaction to the utmost.  A slight negligence can create a complete ugly impression for the entire hospital organization. This comprises of the basic activities like laundry management, ward management and dietary management. So from the words itself we can make an idea about the activities. As like changing the beds, cleaning the rooms, managing the house keeping team, allocating the needed wards as per availability, making sure that the wards are ready to occupy, supplying diet based food that suits the patient and so on. So these are quite serious tasks that just need to be managed effectively or else it can make your patients furious & helpless.

Similarly as discussed above IT has a major role to play here also. HOW?  The above mentioned tasks can be very well accomplished without delay and without any mismanagement using the readymade modules available in market like the Laundry Management system, Ward Management system etc.

Stock Deficient Pharmacies

For any patient admitted in a hospital the first preferred choice for buying medicines is the hospital pharmacy as they are quite easily accessible within the premises. So the patient will never think of going out which in turn gives an opportunity for the hospital authority to make additional revenue. However, sometimes these opportunities are lost just because of inappropriate management. That results in unavailability of necessary drugs, more and more expiring drugs, malpractices or unethical activities by pharmacies, because of improper monitoring etc. This finally creates a blurred image of the hospital administration in the eyes of the patient. So an efficient Pharmacy Management Software would overcome all these issues and hospitals can definitely can make the administration more efficient and smart to avoid such unwanted situations.

Spigot Software a well-established decade old IT solutions provider that has been catering to the IT requirements of healthcare industry can be a right choice to address the above challenges. They have a highly experienced management and a team of dedicated professionals and are located in the IT city of Bangalore. Spigot Software’s product portfolio includes but not limited to an end to end Hospital Management System, Pharmacy Management System, Blood Bank Management & Laundry Management System.

There can be lot more challenges or concerns that can be the cause for patient’s dissatisfaction but I tried to point out the ones which I as a patient will be more concerned about. And when each of us experience such situations, then, only we realize or feel the pain or cause of a patient’s dissatisfaction. And for every such challenge there is a solution available somewhere, only thing is how much we are aware and adaptable or open for that. This also reflects our mindset whether we restrict ourselves to our traditional process or can become bit smarter to bring a smile on to our patients. Let us embrace newer technology and help in handling transparency & accuracy of information in a great way.



The writer is Marketing Evangelist @Spigot Software

Fake Medical Bills- A black hole in the Healthcare industry


Few days ago I visited a hospital in Pune and  by chance had a chat with a patient . The patient made me to cry as he was struggling to arrange funds for the treatment of his young kid fighting with Cancer and it was a quite big amount. I offered him some amount which was a bare minimum or negligible compared to his requirement and suggested him to look for some NGOs that helps in fund raising for Cancer patients and consoled him to have faith  in God. I  was fully upset for the whole day thinking about such people across us.

The next morning I was shocked to read a newspaper article which was about the misappropriation of government funds in crores in the form of fake medical bills. It was a case of government hospital that diverted the allocated funds which was actually kept for procuring medicines and various other medical equipment for BPL(Below Poverty Line) patients. Moreover It was done with an intention to clear some fictitious bills of last fiscal. This made me more frustrated thinking about the current messy situation that have not even spared the healthcare industry.

Can there be any solution to improve this situation? This may not be so easy as it needs to be transformed from the grass root level of our system.  But still some smart efforts may play wonders who knows.. I hope you can guess. I want to draw your attention towards the Information Technology that has brought a revolution not only in our nation but across the globe.

Today some private players are offering bunch of  IT products for healthcare units that not only  makes their workflows easier and quicker but also restricts any form of anomalies or malpractices to take place. Though it may not give a guarantee to make an environment corrupt free but still to great extent it can create an impact as it may not be easy to generate computerized fake bills or manipulate the existing bills thereby making the whole process accurate & transparent.  Moreover any kind of activity with the software application will reflect to one and all linked with the application. In addition to this for every action some sort of impression or proof will be left behind within the system. So it becomes easy to track or identify the culprit.

Spigot Software  offers a complete suite of Healthcare products or what we say a full -fledged Hospital Management System (Hospital Information System, HMS, HMIS, HIS) with a very detailed and elaborate Billing module for hospitals and clinics of any size. It’s a decade old well established organization with a highly experienced management and a team of highly dedicated professionals based out of Bangalore.

So to conclude whatever be the strength or capability  a technology  may be having, until  and unless our attitude and mindset is not in the right track nothing can change in this world and for our every wrong step others will have to suffer unnecessarily.


 The writer is a Marketing Evangelist @Spigot Software


Is Healthcare Industry Ready to Enter the CLOUD?



Once in a life time every father does a tremendous research to explore the best hospitals within their budget. I hope you can guess the situation. This is the moment when somebody is entitled with the designation of “Dad”. As like an aircraft needs a solid runway for landing much the same a baby deserves a right hospital for its advent. In our life we might have taken lot of decisions casually but at this point it becomes a challenge to discover the best health care unit for our next generation.

The hospital management can assure a guaranteed quality service only when its administration runs smoothly with its complex processes completely synchronized. That’s where a Hospital Management System Software comes into play.

The healthcare industry has traditionally been considered to be a slow adopter of technology. With the recent studies and some preliminary assessments of the various hospital functions it has been found that most healthcare organizations are still in the 20th century mindset, as they depend on workflows that consist of paper medical records, duplicate tests, film-based radiological images, handwritten notes, fragmented IT systems, and silos of information that anyhow gives invitation to uncontrolled revenue leaks, pilferages and more generally losses. This is really a serious matter that cannot be just ignored. To make it more complex, this scenario described above is prevalent in most of the health care setups. What I mean to say, the health care setups are slowly adopting technology and if at all some adoptions are going on or has happened, it is mainly in the urban centers.

However, it is to be noted that the scenario is drastically different in rural India which accounts for over 70% of the population, there; the hospital lacks even the basic infrastructure. This means that the doctors, nurses, administrators, and other personnel working in the rural hospitals are not exposed to new advances of IT at all, as opposed to their counterparts in the major cities. Can you believe this?

This brings to light the wide range of opportunity areas where these functions that have the potential to get automated and controlled seamlessly by the various modules of a Hospital Management System Software. This proposition becomes more interesting in the current context of technological advancements, the automation solutions can be made “Cloud Enabled” with the software being available at any point of time and that can be accessed from anywhere, making the system more efficient and less human intensive. This solution will definitely include the basic administrative functions like patient enquiry, appointment & scheduling, registration, ward management including discharge, billing, laboratory management, management information system reports, HR management like leave & attendance / payroll, communication (SMS, Email and online), procurement and Inventory Management, Ambulance Management and so on.

In addition, solutions like automation of prescription, tagging a patient’s record to a particular investigation report, images, videos etc., can be a part of overall scheme of automation. Furthermore with the automation of the entire gamut of activities in a hospital, will definitely improve decision making, capacity planning can be done in a better way, less time to retrieve the history of medical records of a patient and thereby creating high patient satisfaction. These heavyweight features will really create a huge and a positive impact in this entire industry.

One big benefit that cloud enabled Hospital Management System Software provides is that, it helps the hospitals and healthcare providers to use the applications, hardware, and services on a “Pay Per Use” model, which allows them to avoid heavy capital expenditure on buying and deploying expensive technology. This is something that really justifies the attraction towards cloud.

By the way the good news is the government seems to be quite serious this time as they are working hard and making sustained efforts in collaboration with private players to create uniformity in healthcare technology adoption. They do believe that Healthcare has become one of India’s largest sectors in terms of overall patient reach & satisfaction, revenue generation and employment. Therefore, it becomes imperative to modernize the healthcare automation software with the changing market dynamics.

Few major hurdles have to be made sure that they do not exist anymore, if any of the latest advances in Cloud & Mobile Space has to be successfully utilized. The availability of high speed network bandwidth & uninterrupted/clean power supply will be the key to success of these advents in the technology space.

Another major hurdle that comes across before embarking on any large-scale cloud initiative is to facilitate healthcare professional with an appropriate training tailored according to the needs of the users to adopt the technology at a faster pace. And it is quite important in order to take the entire ecosystem into confidence to make the usage of these new technologies smooth & successful.

India’s competitive advantage lies in its large pool of well-trained medical professionals. India is also cost competitive compared to its peers in Asia and Western countries. The cost of surgery in India is about one-tenth of that in the US or Western Europe. This is something we should really be proud of and to enhance this strength in the right direction would definitely be the main goal. Therefore, Information Technology with Cloud Adoption can be the game changer creating a transformational shift in the healthcare industry.

Therefore, to conclude, unless and until we change our mindset to adopt ourselves with the upcoming trends and the latest technology, we will have to keep struggling with our day to day challenges that will restrain our capabilities to provide a cost effective quality service.

And it is not the only responsibility of the government or private institutions alone to bring about a change, every one of us are equally responsible to make use of this technological marvel to create great benefits to the industry and a great patient satisfaction.


The writer is a Marketing Evangelist @ Spigot Software.



ASHWA by Spigot – One of a kind HMS

The healthcare industry is booming. With advancements in the medical field bringing hope and saving lives in millions, it can be envisaged that the future of healthcare industry is nothing but bright.

With innovations in the medical field, the hospitals are also bracing themselves with new technologies. There is an imperative need to ease out managing hospitals and on functioning of all its arms in tandem. With technical advancements in the hospital management systems (HMS) taking a huge stride, the overall running of the hospital, in general, is becoming more transparent and user-friendly.

However, choosing an easy to use end-to-end hospital information management system for healthcare is not an easy task. The HMS must be reliable, robust and scalable. Moreover, it has to be user-friendly.

Spigot Software is a leading solutions provider for the Healthcare sector with an enviable track record of serving many satisfied customers that include hospitals, nursing homes, polyclinics and private practitioners.  Spigot Software’s HMS is based on latest technologies, is web-based and user-friendly.

ASHWA, Spigot’s star product is loaded with the latest technical capabilities which is designed for seamless use at multiple branches and multiple locations. This provides flexibility at the organizational level.

ASHWA has been designed with highly scalable architecture that is based on Microsoft technologies. It is completely browser based, well-defined and secure with three level architecture. Being web based gives it the added advantage to integrate with other third-party software and applications.

ASHWA comes in three variants: Standard, Advanced and Enterprise, which have features like Front Office, Nursing, Billing, MIS Reports, Administration, Patient Communication, Laboratory Information System and many more. The features are well integrated and are highly scalable. Moreover, the higher variants of ASHWA i.e. Advanced and Enterprise have additional features like Pharmacy, Inventory, Electronic Medical Records, Image Audio Video Archiver, Blood Bank Management and so on.

With a robust HIS like ASHWA in place, the medical organisation is bound to benefit immensely and poised to become a very dynamic and agile organization. With the best state-of-art Hospital Management System, there is huge scope for a faster return on investment.

Journey of Spigot – 10 Years

The journey of a thousand miles begins with one step. – Lao Tzu

Every organization, every set up is nothing but a dream, a vision. And to make this happen you need a visionary. We have heard and read many stories success stories that started out as humble beginnings and ended up being game changers.

Spigot had its inception in 2006 when its founder Mr. SrinathBettadpur envisioned a Software Development Company in Bangalore that would deliver high-quality, timely solutions to customers to make their process and business more efficient. Being a technocrat himself, having rich experience of 28 years in the software industry as well as management, Spigot was ensured that its foundation was robust.

Over the years, Spigot has grown into a strong company having made a niche for itself in this competing world. Mr. Srinath inculcated pursuing perfection as a way of life here.

Speaking of Spigot’s USP, it is the customizations and eye for detailing. Spigot provides its customers the privileged option of customizing their products/applications that have worked to the advantage of Spigot’s clientele. By providing tailor-made software solutions, Spigot has many highly satisfied clients to its acclaim.

Spigot provides solutions across three verticals namely: Bespoke Software Development, HR Services, and Software Product Development.

Spigot offers solutions for various software development services and is software as well as domain agnostic. In product development, it specializes in Healthcare, Pharmacy with a suite of products in Hospital Management System (HMS), their star product being ASHWA and RAJAHAMSA.

HR Services is another arm of Spigot being ably managed Ms. MangalaSrinath (co-founder) who has 13 years of rich experience in the HR industry. Spigot is both into lateral hiring and contract staffing. Spigot has proven its worth time and again in critical skill hiring. They have to their credit of closing in tough positions at a fast rate and moreover at competitive rates.

Spigot has stood true to its name of customizing solutions as per the need of its customers. Also, when it has able and diligent people at its helm, the sky is the limit.

Spigots BespokeSoftware Development Solutions

The growth in business today is affected by various factors. There’s stiff competition to scale margins of profit. Despite a strict vigilance on every aspect of the organisation, there’s a tendency to incur failure or losses. Technology is racing ahead of time with constant innovations. Spigot knows to catch up with time and adopt the technology in its software applications. It understands your company’s needs and develops software that is flexible and adaptable.


Every business today is supported by software that has made it run smoothly. Spigot guides you towards the world where technology is playing a pivotal role in understanding business strategies. It is a renowned, and a trusted Software Development Company in Bangalorewhose products are efficient and economical. They are the thought leaders and capture every detail of your requirements in its products.

Also, Spigot prides itself on being technology, domain and vendor agnostic. It is supported by an experienced team of professionals who use cutting edge technology that is web based, non-web based, mobile and cloud-based technologies which suits your company’s needs and requirements, core concern and attributes. They are a pioneer in providing advanced quality process, relevant software engineering models, and standard project management techniques and advanced reporting which is why they are preferred over others.

Spigot has carved a niche for itself in the world of software industry providing its services in India and abroad. A large number of clients from Healthcare, IT, Engineering, Logistics and Pharma, have benefitted from Spigot. Also, it provides HR solutions that include lateral hiring and contract staffing. Spigot’s domain expertise, vendor-clientele relation, cost effective software has made it a preferred partner. And Spigot is known for its products for its high quality, creativity and technology standards.

Spigot – Best Healthcare Software Solutions Provider in Bangalore

Spigot Software is a renowned global software solutions provider having etched its name in the higher echelons for quality, service and reliability. Since its inception, Spigot has proven itself as a trusted brand in delivering end-to-end solutions for healthcare systems both big and small.

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The healthcare systems today are ever dynamic and new innovations, new researches and new medicines are being brought in at high speed. It is of utmost importance to keep the system abreast with the latest technological development in healthcare industry.

Added to this the hospital systems are plagued with the never ending problems like high Operational costs, low staff productivity, mounting patients load and high clinical data errors to name a few.

Spigot Software is receptive to these challenges faced by the hospital systems and the products developed by it are robust, innovative, practical and simple. When we say simple, it underlines the sophistication involved behind it. Spigot’s deep health industry expertise and trust based client communication creates the magic of impeccable healthcare software solutions.

The healthcare software solutions designed by Spigot are well integrated to manage the administrative as well as financial aspects along with other corresponding domains to give a smooth and jerk less functioning of the hospital systems.

Spigot’s star product Ashwa is an all-inclusive hospital information system built for super specialty hospitals. Ashwa is well integrated, agile, robust and affordable. It has the distinction of being able to cover and cater to all aspects of hospital management system, however big or small.

Moreover, Spigot boasts of a prompt and superior technical support system which is very important in today’s never ending medley of up-gradations.

To sum up, Spigot is the answer for getting the right healthcare software solutions which are up-to-the-mark and up-to-the-minute.