How Hospital Management Information System Plays an Important Role in Managing a Hospital?

It was a Friday Morning. My father upon rising from bed complained of headache and blurred vision. We had attended a family function yesterday and I suspected that the sumptuous food should have caused trouble to my father’s health. I decided to visit the nearby hospital which was functioning round-the-clock. After conducting a series of tests, the Doctor there informed that both blood sugar and Blood pressure levels are on the higher side and therefore, requested me to approach the Referral Hospital, in a different part of the City. When I went there, the personnel conducted another set of tests, which included the tests already conducted. When I enquired about the need for conducting the tests again, they informed they will not rely upon the tests conducted by another health unit as they have more advanced and sophisticated systems in place. When I enquired if the hospital records are not inter-linked, they replied in the negative.
Providing highest quality healthcare to patients is an important objective for hospitals. Hospital managements are under immense pressure to provide quality healthcare to patients. Implementation of a Health Management Information System (HMIS) is a great way of improving the quality of healthcare. HMIS automates the financial, administrative and other activities of a hospital. The Electronic Medical Record generated is available across hospitals. It helps better monitoring and control of hospital administration. For Doctors and medical personnel, the quality of healthcare delivery to patients is improved with the patient’s EMR being readily accessible. HMIS enables efficient decision making by monitoring predefined health indicators.
HMIS covers the following functionalities such as Patient Registration, Ward Management, Pharmacy, Billing, Patient Education, Nursing Care, Patient EMR and Clinical Data, Laboratory, Blood Bank, Hospital Administration, Human Resource, Payroll, Purchase, Transportation, Linen Management, Equipment Maintenance, Bio-Medical waste management, Security of Patient Data to name a few.
Though the general penchant among organizations is to use a ready-to-use software package, the advantages of ‘bespoke’ software are many. Bespoke software will work exactly the way wanted and will have features that specifically required for the hospital/organization. Bespoke software is an exact fit and there is no compromise on the quality or features required.
The Health Information of a patient consists of a person’s medical history, symptoms, diagnoses, procedures and outcomes. Even lab results, historical patient data, x-rays and images are part of the data. The information can be viewed individually, chronologically or demographically, as desired. Health Information Management ensures that the Patient records (EHRs) are accurate, complete and secure. The task of a HIM professional is to capture, store and retrieve healthcare information, electronically. A good Health Information Management system connects people, processes, technology and data, ensuring smooth flow of information between healthcare units. It obviates the need for repetitive tests as undergone by my father.

What are the benefits of Staff Augmentation and contract staffing?

A big responsibility has been thrust on me. The management has given me a free hand to take all decisions with an assurance that no one will ever question or interfere in my decisions. As HR Manager, I was given full freedom to recruit, appoint, utilize or even fire employees to complete the project within the next four weeks. For me, it was the first major challenge in my career as HR Manager. The trust reposed by my employers has imposed a burden on me to perform. In a sense, it was perform or perish for me.
The scenario is like this. Our company a couple of days back received a mighty order from a reputed US retail chain, to be completed in four weeks. One thing was certain. The task cannot be completed in-house even if our entire artillery was put on the job for a month. As HR Manager, the management entrusted me with the responsibility of finding the right personnel for timely completion of the project. Two days have already elapsed and I was still grappling for a solution, when a friend told me about Spigot software I immediately contacted Spigot and informed about my predicament. They spoke reassuringly and informed me that our staff requirements will be met within the shortest possible time.
The people at Spigot software have a great track record of placing the right people on the right task. Their sourcing and selection process ensures that clients get the highest quality staff with the requisite talent. Spigot’s foray into HR and consulting services was based on the demand for people based services from clients. Their solutions are always ‘bespoke’ in nature truly reflective of a customer-centric organization. Corporate customers engaged in IT, ITES and non-IT services and running against time for completion of projects can count on Spigot for their staff augmentation requirements.
Spigot’s staffing and consulting service has been a boon for industries across the spectrum. Timely service, relentless pursuit and efficient services are the hallmark of Spigot’s solutions. The industry scenario these days is such that there are huge fluctuations in demand and more often than not, companies have to resort to outsourcing. Most companies tend to maintain around 85% staff strength based on peak demand and the remaining 15% is outsourced from service providers such as Spigot, who have the ability to provide quality personnel with the right skills in quick time. One of the major benefits of outsourcing through Spigot is cost saving. The people hired through Spigot require no special training as Spigot ensures industry-skill match.
Staff augmentation services remain one of the core competencies at Spigot software With more than a decade of experience and timely solutions to showcase, Spigot has nothing left to prove; still they yearn for success in client projects as if it was their own.
Companies resort to outsourcing only when the situation is tough and time on hand, short. Every such project constrained by the time and skill factor, gives sleepless nights to the management. The significance of a reliable outsourcing partner is therefore apparent. With spigot software around, one need not lose sleep. Count on Spigot – Your Trusted Partner to be – For years to come.

Contract Staffing & Hiring for Spigotsoft

The mood was somber. Wearing a jaded look, I was walking along the corridors of IT Park. I had come to collect my dues from my previous employer, from where I was fired about a couple of weeks ago. Thankless world. I was one of the pillars of the company since its inception about a decade ago. With my abundant English skills, I ventured into website development and slowly mastered the art of Social Media Optimization, Search Engine Optimization and writing content for the web world. The importance of writing optimized content for website was not of prominence then. With my effort and regular content, I was soon able to get First page ranking for my company website on major search engines like Google, Yahoo and Bing.
The company sales and profits propelled along with their reputation as one of India’s leading software development companies inviting orders even from across continents. Everything changed within a short span. The company caught the attention of one of India’s major conglomerate, who wanted to venture into the IT domain and started acquiring some of the major software companies. Thus our hard earned popularity became our bane. Our company management had no other go as they could not handle the pressure meted out from the corridors of the Government. The company under new management wanted to have an entirely fresh team as they felt it unnecessary to pay fat salaries to experienced personnel. Everyone who knew the job market in IT domain would have known that job hopping is seen as the Mantra for success. Loyalty and sticking to one organization are often considered insane.
Already in the mid-40s, I was not sure about finding a job elsewhere in tune with my age, experience and Forte. Most companies these days ask for either a Master Degree in English or some specific course on Technical Writing, Optimization techniques etc. for my post. Being a Commerce graduate, I may not even be eligible to apply for similar positions in the first place.
Overwhelmed by thoughts, I suddenly felt pain on my head. It took some time for me to realize that I had hurt myself after hitting against a person. Since it was my mistake, I apologetically looked at the person, who called my name in an exclamatory tone. He was my old pal whom I had not seen since school days. Though he was good at other subjects, for some reason, he had an aversion towards English. I tried my best to clear his doubts in English, but still he just managed to scrape through in the School Finals.
After mutual enquiries and spending some time at the coffee shop, he enquired about my job. I told him the recent happenings and the hapless situation that I am in. Immediately he flaunted his visiting card that read as HR Consultant, Spigotsoft. He said, the company management at Spigot software has intuitive methods of staff acquisition and their HR policies are simple, unconventional and straight-forward.
The people at Spigot have a strong understanding of different industries, a diverse team and domain experience. “With services ranging from IT, Consulting and HR, we keep in mind the trust our clients have imposed on us and are motivated to do better. Our HR services are oriented towards providing optimized staffing solutions to clients based on their need, timeliness, skill or project requirement”, he continued.
The demand for people-based services such as Consulting and HR Services is always growing. Spigot’s HR Services increase efficiency and productivity of organizations by providing timely and accurate staffing solutions to all clients.
Companies often resort to contract hiring to augment their manpower in times of need. But why should they indulge in contract hiring or temporary staffing? Companies may face seasonal spurt in demand that may require additional staffing for a short term period. Such a situation is managed by augmenting their artillery of personnel. Staff augmentation is the primary source of acquiring skilled manpower on either time bound or project bound basis.
Contract staffing is another method of recruiting and hiring workers for specific periods of time. Contract staffing offers such unique benefits such as cost savings, better quality of staff and flexibility. It is an efficient way of getting things done, without putting undue burden on the staff count. Moreover, contract staffing is easily acquired. The advantage of hiring contract staff stems from the fact that they are task oriented and focused and easily adapt to the circumstances.
Lateral hiring is referred to as the talent search within the organization or through employee referrals from companies indulging in similar business or product. Explaining Spigot’s HR policies thus, my friend suggested me to meet him at his office complex the next day, so that he could keep his CEO informed about my visit. He assured that he can recommend my name to the HR team for Lateral hiring for a position that he felt, I am fully competent to undertake.

What are the benefits of Hospital Information software in hospital aministration and management?

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Healthcare informatics is of recent origin and is still evolving. It aims to link information technology, communications and healthcare to improve the quality of healthcare. In healthcare informatics, the healthcare information that is acquired is stored, retrieved and used as and when necessary fostering better co-ordination among healthcare providers. Health informatics is not just health IT and goes beyond that. It is the science of how and why and applies to the concepts, theories and practices in real-life situations for better health outcomes. In health informatics, the data is collected, stored and analyzed in digital format.

Hospital Management system aims to achieve efficient management of the hospital’s day-to-day functions enhanced patient care and better financial control.

At its basic form, EHRs can be thought of as a digitized version of patient records. EHRs are real-time patient-centric records. The patient information is available, whenever and wherever needed. EHRs contain information about a patient’s medical history, medications, immunizations, allergic reactions, lab reports and images etc. But the key feature of EHR is that it can be accessed and managed by authorized service providers, medical professionals and staff across hospitals and healthcare organizations. Electronic Medical Record often interchangeably used with Electronic Health Record is slightly different from EHR. EMR contains the clinical data at a particular hospital or health unit. In that sense, EHR is more comprehensive in nature as it contains the data collected at various sources.

Electronic Health records record the patients’ medical history, demographics, physical examination, results and findings of the laboratory and other clinical findings including medication. Hospital Information systems automate the clinical, medical, administrative and inventory functions. Hospital information system results in improved operational efficiency, cost benefits and better health care.

Hospital Information system is a comprehensive system covering every aspect of hospital management and operations. The HIS platform has the functionality to handle all kinds of patients and in emergencies. HIS takes care of all operations of a hospital from Help Desk/Reception to Patient Registration, Scheduling of appointments, Admission, Billing, Laboratory, Radiology reporting and review, Discharge summary etc. Other subsidiary systems such as Laboratory information system, Radiology Information System, Cardiology Information System, Material Management System and Clinical Data Repository are some of the modules that can be integrated with the Hospital Information System.

A typical Hospital Information System envisages the streamlining of the hospital processes and improves overall efficiency, reducing patient waiting time. Repetitive administrative tasks and duplication of information is avoided. Hospital Information System can be considered as an ERP system that encompasses the clinical, financial and supporting applications required for a hospital.

Information Display System, blessing in disguise?

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It was a unique experience when I visited our Passport Seva Kendra for renewal of my passport. As like every one of us generally feels bit odd going to a government office for getting a work done, I also had a similar mindset. And that is because already I had some bad experiences in government offices.

However, the moment I entered the Passport office premises, I felt as if I have entered a standard software company with an attractive infrastructure in the heart of Silicon Valley of India. Though there was no dearth of applicants allotted on the day of my appointment, one could easily notice that, the process started in a very well disciplined manner with adequate guidance from the staff members.

One thing that struck my mind is that, even after having so many applicants, how is it that there was no big hue and cry. You won’t believe every process was happening automatically in a sequential and orderly manner without any hindrances.

One thing we cannot ignore that the officials were very cooperative, but still it is not so easy to control such a huge crowd in a limited space with a limited staff & well defined time.

For my surprise, I noticed a very interesting device that actually was playing a vital role in crowd management and it impressed me a lot. Can u guess it?

It was nothing but the Display Systems in the form of TV sets. These TVs were just displaying the unique id no. that was assigned to the applicants at the time of registration. The numbers were being displayed and flashed few times for the customer to take notice of the change indicating the applicants where to proceed next as a part of the workflow. So everyone was eagerly & attentively looking at the TV screens to see if their application number is getting displayed so as to proceed for the next step. The display screens were positioned so well and synchronized to each other in such a way that everyone could see properly with the latest updates after completion of each process on an individual basis. Obviously with such a well-oiled system in place, there was not any any chaos or mismanagement.

It is true that almost half day has gone to get the entire process done but still it was a good experience, as there was no unnecessary wastage of the applicant’s time, no confusion, and not much of the regular crazy unwanted scenes in the hall.

This made me realize the power of an effective information display system which can be very helpful in managing big crowds in public place like railway stations, airports, hospitals etc. This could be all the important in case of hospitals where not only crowd has to be managed effectively, but a good amount silence also has to be maintained in the premises.

The above scenario is more suitable for a dynamic kind of information display and these could be even be used for service/product promotions etc.,

Today Bangalore based decade old Spigot Software has been an efficient solution provider several products in healthcare & HR space, has a very efficient Information Display Software/System that can be used in various scenarios described above. The software product facilitates its clients with a variety of display options that the customer may be looking for. The best part of this solution Spigot Software provides to any customer is that they provide specific customer related customizations, even though they are a product oriented company.  In other words Spigot Software always takes a customer centric approach and help them to translate their vision into reality.

REBANTA DUTTA

The writer is a Marketing Evangelist@Spigot Software

Never Thought Getting ill can be a Pleasant Experience

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It was a completely unexpected event as I had been a victim of this chicken pox in my childhood and most of us believe that it only happens once in a lifetime. Doctors are also witnessing more and more patients who became victim more than once which actually clears the smog of misconception what we are having from a long time.  But my recovery was quite fast compared to the typical or usual time needed. The credit obviously goes to my family, the way they have taken care but also cannot deny the role of the doctors whose suggestions were quite useful. Though they made me to do a lot of tests like Blood test (CBC), Dengue test etc., however, nothing surprising came out in reports as everything was normal. Now I would like to share few things about the service provider, which I experienced as a patient. I hope you understand that service provider is no one else than hospital authority itself.

I chose a prominent well liked hospital of the city. Though my expectation was not much positive as for me all hospitals are more or less like the same, but, the service that I got has changed my perception forever. Actually hospital has not much role to play in fighting with chicken pox as it is more a kind of medication process but still their involvement cannot be ignored. The day I stepped into the hospital for consultation and doing tests, I was just praying that the processes may get complete within the same day instead of spending another day in hospital. But I was astonished to see that all the consultations and tests got over by afternoon itself along with the test reports in my hand, this in spite of having so many patients in queue. I observed that the receptionist was using a system which was assisting her a lot. She was quite cool and calm and was guiding each and every patient accurately, addressing all their queries without any feeling of burden & discomfort. Hardly any patient had to be there in the hospital for more than 2 hours, especially, for those who came for consultation and tests only. One more interesting thing I noticed is that, since it was my first visit, I had to register with all my details at the front office and once I was done with my registration process they provided me a system generated Unique ID no.  They told with this ID no. they can track all my past records, transactions, bills, reports and almost every clinical data at any point of time. And in future my any activity related to hospital will be tracked with the same ID no. and this really helps the doctor to do the diagnosis in a much better way, as he can access all previous records and reports in a single click. This impressed me a lot and gave me a confidence after getting scared to see myself in mirror as my whole body was covered with reddish pimples.

Hey , one interesting thing to share with all of you.  I started getting alerts in my mobile on behalf of my hospital. You must be thinking these are general alerts which everyone gets after visiting or registering in a hospital. You won’t believe these alerts were reminding me to take the specific medicines as per the time schedule given by my doctor. It was notifying me regarding my next appointments with exact date and time. Not only that it was also acting as a dietician suggesting the suitable diet on regular basis and giving timely reminder when to take what. These all were system generated alerts but it was more or less behaving like my mom. Can a man-made system be so caring that you never feel alone even in case there is no one with you?  It’s true that I am a bit negligent about taking care of myself but the system made me to take things seriously and not casually when it comes to get cured.

On the first day itself I bought the set of medicines prescribed by the doctor from the hospital pharmacy which was enough for 2-3 days. After 3 days the doctor suggested me over phone to continue with the given set of medicines for another 7 days. I was just thinking to whom I will say to bring my medicines as I was not in a condition to go out. In the mean while I thought of checking with the hospital pharmacist about the availability of the stock before sending anyone. The moment I called him he just asked me my Unique Id no. issued by the hospital and then he checked my details in his system and got to know the last set of medicines taken by me. He checked the stock availability along with its expiry within a fraction of second using his system. I felt it must be some sort of Pharmacy Management System that has encouraged the pharmacist to provide some extra service like home delivery. He then asked me if I need the same set of medicines and confirmed my address for home delivery and by another 1 hour the medicines were at my doorstep. I was just overwhelmed by their smart work and the kind of service they were providing. One thing I understood that they are having a robust system that is playing a pivot role in their entire hospital administration.

So finally I enquired the receptionist to find out the reason behind such an integrated & synchronized system with such an active, fast & energetic working manpower. She told that recently they have installed a Hospital Management Software with multiple modules in it. She also gave me an overview of the scenario prevailing there before the solution was introduced and it seemed to me very messy and crumbled as per the explanation giver by her. This software changed their entire working style as it was package of no. of solutions like Front office management, billing management, Inventory management, Blood Bank management, Pharmacy management, Ambulance Management, and lot more.

So this was an experience that taught me a lot of things and changed my perception towards hospitals and clinics. We cannot brush every hospital with the same paint and with the changing market dynamics the healthcare industry is molding itself with the latest trends gaining competitive edge. Every time I use to curse myself for getting ill but for the first time I felt my illness might have caused some frustration for few days but gave me a very pleasant experience especially with a hospital that I never imagined.

Spigot Software is one such technology player which is continuously catering to the technological needs of these hospitals as they understand their challenges and pain areas and helps them translate their vision of providing a cost effective premium service into reality. Spigot Software boasts of an expanding portfolio of software products that includes but not limited to a full-fledged Hospital Management System, Pharmacy Management System, Blood Bank Management System, E-prescription/EMR, and many more.

 REBANTA  DUTTA

The writer is a Marketing Evangelist@Spigot Software 

Make your Employees Happy and let them make you Happy

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I found some of my friends working as HR managers in some small companies to be very much stressed especially in the last week of a month. For most of the professionals, this period will be a hectic period and specifically if they are processing all the records manually, it could be a nightmare. And this continues further even after a week of salary disbursal running into several issues on pay slips, deductions, reimbursements, arrears etc. Definitely any one can understand the situation, and easily guess that it is the payroll time. However, if you observe, comparatively my HR friends working for medium to big companies are relatively cool in spite of the employee strength being higher in these companies.

Just casually I started speaking to my friends on this matter & tried to understand their point of view. I realized that those working in small companies are overburdened with too many tasks and they handle it manually. Definitely, a good automation solution that takes care of the complete HR/Payroll workflow is usually present in big companies.  So how exactly can an HR solution create such an enormous impact on the employees working style? Let us do some brainstorming.

I can analyze it very well taking my organization into consideration where we are using full-fledged HR Management Software solution developed by our own internal team. I can feel its importance, mainly, because hardly my HR hardly interacts with the employees on the above mentioned issues, as we do not have many to represent at all.  So it is quite clear that the HR’s engagement with each employee for these issues is very less which actually saves a lot of time and energy. That is why I never found them too much stressed due to workload though they will be quite busy with their other core activities. Moreover the workflow or the entire system becomes so uniform that things happen automatically without much effort. And, since it is a centralized platform everything is quite transparent. This actually inspires the HR team to do more of employee motivation activities and motivate/encourage the employees to showcase their talents and skills. So it is not only the HR who is benefited but the entire employee situation that improves.

Now, if I compare with a company which manually handles all their HR activities, then I can clearly imagine the only thing that can rescue them is the mail system and it becomes a lifeline for them. If any fault happens with the system or mail server then everything gets stuck and this can lead to a severe crisis. So obviously the pressure on HR will be too high and as the month end approaches this pressure also gets transmitted to the finance team for the payroll process. Even the top management gets distracted from their core activities as both HR and Finance are two important pillars for any organization and they are always under pressure like this. Moreover the management needs to completely rely or depend on HR department for any information or reports related to employees like their details, leaves, attendance, salaries, performance etc. This actually affects the business from a broader prospective.

Nowadays with so many government rules and regulations the HR processes have become more complex, especially with more & more statutory compliance & reports needed, ultimately resulting in a highly pressurized & overworked HR function. So a smart decision to shake hands with Information Technology can bring in a sea change in the entire system. Human Resource Management System (HRMS) software is one such gift of this IT revolution that has helped the enterprises to translate their vision into reality.  It has created smooth workflows across the organization by making them to come out from their traditional mindset and to think beyond their limits. This has made businesses to concentrate on their core business activities rather than resolving every day HR crisis.

Spigot Software a decade old software company based out of Bangalore, has taken a step forward by bringing its in the market to facilitate the enterprises or startups to focus on their core business and let Spigot’s software manage their HR processes. With its web/cloud feature, it enables the organizations to access the solution from anywhere irrespective of the location, employee size. And its plug and play modules give the customer a free hand to choose the modules as per the requirements of their organization.

So in conclusion, the earlier we make a transition to the newer technologies available and utilize the complete benefits of workflow automation, the sooner organization will reap benefits in terms of focusing on the core business needs of the organization.

REBANTA DUTTA

The writer is a Marketing Evangelist @Spigot Software